Customer support and live chat
FreeScout privacy rating
Self-hosted help desk and shared mailbox written in PHP, with ticketing, customer profiles and optional modules for chat, knowledge base, workflows and more.
Summary
FreeScout scores 50 out of 100 (grade D) on the customer support and live chat criteria. It meets 2 of 4 criteria: open source and no ads or data sales. It does not meet no trackers or telemetry and independent audit.
Score 50 out of 100. How scoring works
Criteria
- Yes
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No
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The freescout.net privacy policy states that Google Analytics sets analytics cookies on the website.
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Yes
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Free software funded by sales of optional paid modules, with no ads.
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No
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
No independent audit is published.