# FreeScout privacy rating

Self-hosted help desk and shared mailbox written in PHP, with ticketing, customer profiles and optional modules for chat, knowledge base, workflows and more.

## Summary

FreeScout scores 50 out of 100 (grade D) on the customer support and live chat criteria. It meets 2 of 4 criteria: open source and no ads or data sales. It does not meet no trackers or telemetry and independent audit.

- Website: https://freescout.net
- Source code: https://github.com/freescout-help-desk/freescout
- License: AGPL-3.0
- Platforms: Web
- Home page trackers: Google Fonts (not scored), Simple Analytics (cookieless analytics)
- Category: [Customer support and live chat](https://privacyratings.com/customer-support/)
- Grade: D (50/100)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | Yes | AGPL-3.0. | https://github.com/freescout-help-desk/freescout/blob/dist/LICENSE |
| No trackers or telemetry | No | The freescout.net privacy policy states that Google Analytics sets analytics cookies on the website. | https://freescout.net/legal/privacy/ |
| No ads or data sales | Yes | Free software funded by sales of optional paid modules, with no ads. | https://freescout.net/modules/ |
| Independent audit | No | No independent audit is published. |  |

Source: https://privacyratings.com/customer-support/freescout/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/customer-support/freescout.md