Customer support and live chat
Zendesk privacy rating
Customer service platform with a shared ticket inbox, live chat, help center, voice support and AI agents for handling customer conversations across channels.
Summary
Zendesk scores 41 out of 100 (grade D) on the customer support and live chat criteria. It meets 2 of 8 criteria: transparency report and tells users about requests. It partly meets no ads or data sales, independent audit, TLS configuration and security headers. It does not meet open source and no trackers or telemetry. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A- and Mozilla HTTP Observatory grade B.
Score 41 out of 100. How scoring works
Criteria
- No
-
No
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The privacy notice describes sharing identifiers and browsing data with advertising partners through cookies and tracking technologies.
-
Partial
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Funded by subscriptions with no ads in the product, but website data is shared with advertising partners unless visitors opt out.
-
Partial
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
SOC 2 and ISO audits are done, but the reports are only available on request through the trust center.
-
Yes
Transparency report Weight 2 of 3
Does the provider regularly publish how many government and legal requests it receives and how it responds?
Publishes counts of government requests and disclosures about every six months.
-
Yes
Tells users about requests Weight 1 of 3
Does the provider promise to tell users about requests for their data, unless a court forbids it?
Notifies customers before disclosing data unless legally prohibited or in emergencies.
Automated tests
-
Partial
TLS configuration Weight 2 of 3
Does the website pass the Qualys SSL Labs test with a grade of A or better?
Grade A-
-
Partial
Security headers Weight 1 of 3
Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
Grade B (70/100+)
-
Not tested yet
Modern web standards Weight 1 of 3
Does the website score 90% or higher on the Internet.nl website test?
Not tested yet.