Customer support and live chat
Zammad privacy rating
Open source help desk and ticketing system that brings email, chat, phone, forms and social media into one web interface. It can be self-hosted, and Zammad GmbH in Germany also offers hosted instances.
Summary
Zammad scores 65 out of 100 (grade C) on the customer support and live chat criteria. It meets 2 of 4 criteria: open source and no ads or data sales. It partly meets no trackers or telemetry. It does not meet independent audit. It is based in Germany: Fourteen Eyes member; EU member (GDPR).
Score 65 out of 100. How scoring works
Criteria
- Yes
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Partial
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The websites use self-hosted Matomo analytics without cookies; the software itself has no third-party trackers.
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Yes
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Funded by hosting and support plans; the privacy policy says data is not sold.
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No
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
No independent audit is published.