Customer support and live chat
Chatwoot privacy rating
Open source customer support platform with a shared inbox for website chat, email, social media and messaging apps, plus a help center and automations. It can be self-hosted or used through Chatwoot Cloud.
Summary
Chatwoot scores 53 out of 100 (grade D) on the customer support and live chat criteria. It meets 3 of 8 criteria: open source, no ads or data sales and TLS configuration. It partly meets no trackers or telemetry. It does not meet independent audit, transparency report, tells users about requests and security headers. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A and Mozilla HTTP Observatory grade F.
Score 53 out of 100. How scoring works
Criteria
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Yes
Open source Weight 3 of 3 Source-available
Is all the source code needed to run the product public?
All code is public. Most is MIT, and the enterprise directory in the same repository uses a source-available proprietary license.
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Partial
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
Self-hosted instances send usage metrics to Chatwoot by default unless telemetry is disabled; no third-party trackers were found on the website.
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Yes
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Funded by paid plans; the privacy policy says personal information is not rented or sold.
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No
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
No independent audit is published.
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No
Transparency report Weight 2 of 3
Does the provider regularly publish how many government and legal requests it receives and how it responds?
No transparency report or government request policy is published.
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No
Tells users about requests Weight 1 of 3
Does the provider promise to tell users about requests for their data, unless a court forbids it?
No published policy on notifying users about data requests.
Automated tests
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Yes
TLS configuration Weight 2 of 3
Does the website pass the Qualys SSL Labs test with a grade of A or better?
Grade A
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No
Security headers Weight 1 of 3
Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
Grade F (10/100+)
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Not tested yet
Modern web standards Weight 1 of 3
Does the website score 90% or higher on the Internet.nl website test?
Not tested yet.