{
  "slug": "chatwoot",
  "category": "customer-support",
  "name": "Chatwoot",
  "description": "Open source customer support platform with a shared inbox for website chat, email, social media and messaging apps, plus a help center and automations. It can be self-hosted or used through Chatwoot Cloud.",
  "website": "https://www.chatwoot.com",
  "source": "https://github.com/chatwoot/chatwoot",
  "license": null,
  "platforms": [
    "android",
    "ios",
    "web"
  ],
  "jurisdiction": {
    "code": "US",
    "name": "United States",
    "eyes": "Five Eyes",
    "eu": false,
    "gdpr": false,
    "cloud_act": "provider"
  },
  "pick": false,
  "pick_reason": null,
  "disclosure": null,
  "grade": "D",
  "score": 53,
  "coverage": 100,
  "summary": "Chatwoot scores 53 out of 100 (grade D) on the customer support and live chat criteria. It meets 3 of 8 criteria: open source, no ads or data sales and TLS configuration. It partly meets no trackers or telemetry. It does not meet independent audit, transparency report, tells users about requests and security headers. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A and Mozilla HTTP Observatory grade F.",
  "url": "https://privacyratings.com/customer-support/chatwoot/",
  "markdown": "https://privacyratings.com/customer-support/chatwoot/index.md",
  "answers": {
    "open_source": {
      "title": "Open source",
      "weight": 3,
      "answer": "yes",
      "evidence": "https://github.com/chatwoot/chatwoot/blob/develop/LICENSE",
      "note": "All code is public. Most is MIT, and the enterprise directory in the same repository uses a source-available proprietary license."
    },
    "no_trackers": {
      "title": "No trackers or telemetry",
      "weight": 3,
      "answer": "partial",
      "evidence": "https://github.com/chatwoot/chatwoot/blob/develop/lib/chatwoot_hub.rb",
      "note": "Self-hosted instances send usage metrics to Chatwoot by default unless telemetry is disabled; no third-party trackers were found on the website."
    },
    "no_ads": {
      "title": "No ads or data sales",
      "weight": 2,
      "answer": "yes",
      "evidence": "https://www.chatwoot.com/privacy-policy",
      "note": "Funded by paid plans; the privacy policy says personal information is not rented or sold."
    },
    "independent_audit": {
      "title": "Independent audit",
      "weight": 2,
      "answer": "no",
      "evidence": null,
      "note": "No independent audit is published."
    },
    "transparency_report": {
      "title": "Transparency report",
      "weight": 2,
      "answer": "no",
      "evidence": null,
      "note": "No transparency report or government request policy is published."
    },
    "user_notice": {
      "title": "Tells users about requests",
      "weight": 1,
      "answer": "no",
      "evidence": null,
      "note": "No published policy on notifying users about data requests."
    },
    "tls": {
      "title": "TLS configuration",
      "weight": 2,
      "answer": "yes",
      "evidence": "https://www.ssllabs.com/ssltest/analyze.html?d=app.chatwoot.com&hideResults=on",
      "note": "Grade A"
    },
    "security_headers": {
      "title": "Security headers",
      "weight": 1,
      "answer": "no",
      "evidence": "https://developer.mozilla.org/en-US/observatory/analyze?host=app.chatwoot.com",
      "note": "Grade F (10/100+)"
    },
    "web_standards": {
      "title": "Modern web standards",
      "weight": 1,
      "answer": "pending",
      "evidence": null,
      "note": "Not tested yet."
    }
  },
  "tests": {
    "ssllabs": "A",
    "observatory": "F",
    "internetnl_web": null,
    "internetnl_mail": null,
    "trackers": [],
    "tested_at": "2026-10-01T10:59:52.413Z"
  },
  "last_modified": "2026-10-01T11:14:42Z"
}