Customer support and live chat
Help Scout privacy rating
Customer support platform with a shared email inbox, live chat widget, knowledge base and customer profiles, run by Help Scout PBC in the United States.
Summary
Help Scout scores 19 out of 100 (grade F) on the customer support and live chat criteria. It meets 1 of 8 criteria: TLS configuration. It partly meets independent audit. It does not meet open source, no trackers or telemetry, no ads or data sales, transparency report, tells users about requests and security headers. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade C-.
Score 19 out of 100. How scoring works
Criteria
- No
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No
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The privacy policy describes cookies from third-party analytics and advertising partners used for interest-based ads.
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No
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
The privacy policy discloses that browsing data and hashed email addresses were sold or shared with advertising partners.
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Partial
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
SOC 2 Type 2 reports and independent penetration test results are only available on request.
-
No
Transparency report Weight 2 of 3
Does the provider regularly publish how many government and legal requests it receives and how it responds?
No transparency report or government request policy is published.
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No
Tells users about requests Weight 1 of 3
Does the provider promise to tell users about requests for their data, unless a court forbids it?
No published policy on notifying users about data requests.
Automated tests
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Yes
TLS configuration Weight 2 of 3
Does the website pass the Qualys SSL Labs test with a grade of A or better?
Grade A+
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No
Security headers Weight 1 of 3
Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
Grade C- (45/100+)
-
Not tested yet
Modern web standards Weight 1 of 3
Does the website score 90% or higher on the Internet.nl website test?
Not tested yet.