Customer support and live chat
Freshdesk privacy rating
Help desk software from Freshworks with ticketing across email, chat, phone and social channels, a knowledge base, automations and AI assistants.
Summary
Freshdesk scores 28 out of 100 (grade F) on the customer support and live chat criteria. It meets 1 of 8 criteria: TLS configuration. It partly meets no ads or data sales, independent audit and security headers. It does not meet open source, no trackers or telemetry, transparency report and tells users about requests. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade B+.
Score 28 out of 100. How scoring works
Criteria
- No
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No
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The privacy notice describes cookies and pixels used for personalized ads, and sharing of hashed contact details with social media platforms.
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Partial
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Funded by subscriptions with no ads in the product, but personal data is shared with advertising partners for targeted marketing; it states data is not sold.
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Partial
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
SOC 2 and ISO certifications are listed, but the audit reports are only available through the trust center.
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No
Transparency report Weight 2 of 3
Does the provider regularly publish how many government and legal requests it receives and how it responds?
No transparency report or government request policy is published.
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No
Tells users about requests Weight 1 of 3
Does the provider promise to tell users about requests for their data, unless a court forbids it?
No published policy on notifying users about data requests.
Automated tests
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Yes
TLS configuration Weight 2 of 3
Does the website pass the Qualys SSL Labs test with a grade of A or better?
Grade A+
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Partial
Security headers Weight 1 of 3
Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
Grade B+ (80/100+)
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Not tested yet
Modern web standards Weight 1 of 3
Does the website score 90% or higher on the Internet.nl website test?
Not tested yet.