# Zammad privacy rating

Open source help desk and ticketing system that brings email, chat, phone, forms and social media into one web interface. It can be self-hosted, and Zammad GmbH in Germany also offers hosted instances.

## Summary

Zammad scores 65 out of 100 (grade C) on the customer support and live chat criteria. It meets 2 of 4 criteria: open source and no ads or data sales. It partly meets no trackers or telemetry. It does not meet independent audit. It is based in Germany: Fourteen Eyes member; EU member (GDPR).

- Website: https://zammad.org
- Source code: https://github.com/zammad/zammad
- License: AGPL-3.0
- Jurisdiction: Germany. Fourteen Eyes member. EU member (GDPR).
- Platforms: Web
- Home page trackers: Matomo Cloud (cookieless analytics)
- Category: [Customer support and live chat](https://privacyratings.com/customer-support/)
- Grade: C (65/100)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | Yes | AGPL-3.0. | https://github.com/zammad/zammad/blob/develop/LICENSE |
| No trackers or telemetry | Partial | The websites use self-hosted Matomo analytics without cookies; the software itself has no third-party trackers. | https://zammad.com/en/company/privacy |
| No ads or data sales | Yes | Funded by hosting and support plans; the privacy policy says data is not sold. | https://zammad.com/en/company/privacy |
| Independent audit | No | No independent audit is published. |  |

Source: https://privacyratings.com/customer-support/zammad/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/customer-support/zammad.md