{
  "slug": "freescout",
  "category": "customer-support",
  "name": "FreeScout",
  "description": "Self-hosted help desk and shared mailbox written in PHP, with ticketing, customer profiles and optional modules for chat, knowledge base, workflows and more.",
  "website": "https://freescout.net",
  "source": "https://github.com/freescout-help-desk/freescout",
  "license": "AGPL-3.0",
  "platforms": [
    "web"
  ],
  "jurisdiction": null,
  "pick": false,
  "pick_reason": null,
  "disclosure": null,
  "grade": "D",
  "score": 50,
  "coverage": 100,
  "summary": "FreeScout scores 50 out of 100 (grade D) on the customer support and live chat criteria. It meets 2 of 4 criteria: open source and no ads or data sales. It does not meet no trackers or telemetry and independent audit.",
  "url": "https://privacyratings.com/customer-support/freescout/",
  "markdown": "https://privacyratings.com/customer-support/freescout/index.md",
  "answers": {
    "open_source": {
      "title": "Open source",
      "weight": 3,
      "answer": "yes",
      "evidence": "https://github.com/freescout-help-desk/freescout/blob/dist/LICENSE",
      "note": "AGPL-3.0."
    },
    "no_trackers": {
      "title": "No trackers or telemetry",
      "weight": 3,
      "answer": "no",
      "evidence": "https://freescout.net/legal/privacy/",
      "note": "The freescout.net privacy policy states that Google Analytics sets analytics cookies on the website."
    },
    "no_ads": {
      "title": "No ads or data sales",
      "weight": 2,
      "answer": "yes",
      "evidence": "https://freescout.net/modules/",
      "note": "Free software funded by sales of optional paid modules, with no ads."
    },
    "independent_audit": {
      "title": "Independent audit",
      "weight": 2,
      "answer": "no",
      "evidence": null,
      "note": "No independent audit is published."
    },
    "transparency_report": {
      "title": "Transparency report",
      "weight": 2,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "user_notice": {
      "title": "Tells users about requests",
      "weight": 1,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "tls": {
      "title": "TLS configuration",
      "weight": 2,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "security_headers": {
      "title": "Security headers",
      "weight": 1,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "web_standards": {
      "title": "Modern web standards",
      "weight": 1,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    }
  },
  "tests": {
    "ssllabs": null,
    "observatory": null,
    "internetnl_web": null,
    "internetnl_mail": null,
    "trackers": [
      {
        "name": "Google Fonts",
        "host": "fonts.googleapis.com",
        "effect": "none"
      },
      {
        "name": "Simple Analytics",
        "host": "scripts.simpleanalyticscdn.com",
        "effect": "partial"
      }
    ],
    "tested_at": "2026-10-01T06:38:24.431Z"
  },
  "last_modified": "2026-10-01T06:56:31Z"
}