Electronic signatures
Docusign privacy rating
Electronic signature service for sending, signing and tracking agreements, part of Docusign's agreement management platform.
Summary
Docusign scores 38 out of 100 (grade F) on the electronic signatures criteria. It meets 2 of 8 criteria: tells users about requests and TLS configuration. It partly meets no ads or data sales, independent audit and transparency report. It does not meet open source, no trackers or telemetry and security headers. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade B-.
Score 38 out of 100. How scoring works
Criteria
- No
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No
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The Android app includes 7 trackers, including AppsFlyer, Mixpanel and Google Firebase Analytics, and the website uses Google Tag Manager and Optimizely.
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Partial
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Funded by subscriptions, but Docusign discloses personal information to advertising partners in ways that may count as a sale or targeted advertising under US state laws.
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Partial
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
Docusign has SOC 1 Type II and SOC 2 Type II audits. The reports are only available through the Docusign Trust Portal.
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Partial
Transparency report Weight 2 of 3
Does the provider regularly publish how many government and legal requests it receives and how it responds?
Publishes law enforcement guidelines. The annual transparency report is only given to data protection authorities on request.
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Yes
Tells users about requests Weight 1 of 3
Does the provider promise to tell users about requests for their data, unless a court forbids it?
Docusign notifies customers whose data is requested unless a non-disclosure order or statute prohibits it.
Automated tests
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Yes
TLS configuration Weight 2 of 3
Does the website pass the Qualys SSL Labs test with a grade of A or better?
Grade A+
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No
Security headers Weight 1 of 3
Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
Grade B- (65/100+)
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Not tested yet
Modern web standards Weight 1 of 3
Does the website score 90% or higher on the Internet.nl website test?
Not tested yet.