{
  "slug": "docusign",
  "category": "e-signatures",
  "name": "Docusign",
  "description": "Electronic signature service for sending, signing and tracking agreements, part of Docusign's agreement management platform.",
  "website": "https://www.docusign.com",
  "license": null,
  "platforms": [
    "web",
    "android",
    "ios"
  ],
  "jurisdiction": {
    "code": "US",
    "name": "United States",
    "eyes": "Five Eyes",
    "eu": false,
    "gdpr": false,
    "cloud_act": "provider"
  },
  "pick": false,
  "pick_reason": null,
  "disclosure": null,
  "grade": "F",
  "score": 38,
  "coverage": 100,
  "summary": "Docusign scores 38 out of 100 (grade F) on the electronic signatures criteria. It meets 2 of 8 criteria: tells users about requests and TLS configuration. It partly meets no ads or data sales, independent audit and transparency report. It does not meet open source, no trackers or telemetry and security headers. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade B-.",
  "url": "https://privacyratings.com/e-signatures/docusign/",
  "markdown": "https://privacyratings.com/e-signatures/docusign/index.md",
  "answers": {
    "open_source": {
      "title": "Open source",
      "weight": 3,
      "answer": "no",
      "evidence": null,
      "note": "Closed source."
    },
    "no_trackers": {
      "title": "No trackers or telemetry",
      "weight": 3,
      "answer": "no",
      "evidence": "https://reports.exodus-privacy.eu.org/en/reports/com.docusign.ink/latest/",
      "note": "The Android app includes 7 trackers, including AppsFlyer, Mixpanel and Google Firebase Analytics, and the website uses Google Tag Manager and Optimizely."
    },
    "no_ads": {
      "title": "No ads or data sales",
      "weight": 2,
      "answer": "partial",
      "evidence": "https://www.docusign.com/privacy",
      "note": "Funded by subscriptions, but Docusign discloses personal information to advertising partners in ways that may count as a sale or targeted advertising under US state laws."
    },
    "independent_audit": {
      "title": "Independent audit",
      "weight": 2,
      "answer": "partial",
      "evidence": "https://www.docusign.com/trust/compliance/certifications",
      "note": "Docusign has SOC 1 Type II and SOC 2 Type II audits. The reports are only available through the Docusign Trust Portal."
    },
    "transparency_report": {
      "title": "Transparency report",
      "weight": 2,
      "answer": "partial",
      "evidence": "https://www.docusign.com/legal/law-enforcement",
      "note": "Publishes law enforcement guidelines. The annual transparency report is only given to data protection authorities on request."
    },
    "user_notice": {
      "title": "Tells users about requests",
      "weight": 1,
      "answer": "yes",
      "evidence": "https://www.docusign.com/legal/law-enforcement",
      "note": "Docusign notifies customers whose data is requested unless a non-disclosure order or statute prohibits it."
    },
    "tls": {
      "title": "TLS configuration",
      "weight": 2,
      "answer": "yes",
      "evidence": "https://www.ssllabs.com/ssltest/analyze.html?d=apps.docusign.com&hideResults=on",
      "note": "Grade A+"
    },
    "security_headers": {
      "title": "Security headers",
      "weight": 1,
      "answer": "no",
      "evidence": "https://developer.mozilla.org/en-US/observatory/analyze?host=apps.docusign.com",
      "note": "Grade B- (65/100+)"
    },
    "web_standards": {
      "title": "Modern web standards",
      "weight": 1,
      "answer": "pending",
      "evidence": null,
      "note": "Not tested yet."
    }
  },
  "tests": {
    "ssllabs": "A+",
    "observatory": "B-",
    "internetnl_web": null,
    "internetnl_mail": null,
    "trackers": [
      {
        "name": "Google Tag Manager",
        "host": "www.googletagmanager.com",
        "effect": "no"
      }
    ],
    "tested_at": "2026-10-01T06:38:55.293Z"
  },
  "last_modified": "2026-10-01T06:56:31Z"
}