Privacy Ratings

SMS and voice APIs

ClickSend privacy rating

Business messaging service with APIs and a web app for SMS, MMS, voice messages, email and letters.

Summary

ClickSend is not graded yet: 45% of its criteria have evidence, and 60% is needed. It partly meets TLS configuration. It does not meet open source, no trackers or telemetry and security headers. Still needing evidence: no ads or data sales, independent audit, transparency report, tells users about requests, message content deleted or redacted and EU data location. It is based in Australia: Five Eyes member; CLOUD Act data access agreement with the US. Automated tests: SSL Labs grade A- and Mozilla HTTP Observatory grade C.

Not graded yet: 45% of criteria have evidence, 60% needed. How scoring works

Criteria

  • No

    Open source Weight 3 of 3

    Is all the source code needed to run the product public?

    Closed source.

  • No

    No trackers or telemetry Weight 3 of 3

    Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?

    The website loads Google Tag Manager and a Reddit advertising pixel.

  • Unknown

    No ads or data sales Weight 2 of 3

    Is the product funded without advertising, ad targeting or selling user data?

    Needs evidence. Add it

  • Unknown

    Independent audit Weight 2 of 3

    Has an independent security or privacy audit been published within the last three years?

    Needs evidence. Add it

  • Unknown

    Transparency report Weight 2 of 3

    Does the provider regularly publish how many government and legal requests it receives and how it responds?

    Needs evidence. Add it

  • Unknown

    Tells users about requests Weight 1 of 3

    Does the provider promise to tell users about requests for their data, unless a court forbids it?

    Needs evidence. Add it

  • Unknown

    Message content deleted or redacted Weight 3 of 3

    Can the text of messages be kept from being stored after delivery?

    Needs evidence. Add it

  • Unknown

    EU data location Weight 1 of 3

    Can messages, call records and logs be processed and stored in the European Union?

    Needs evidence. Add it

Automated tests

  • Partial

    TLS configuration Weight 2 of 3

    Does the website pass the Qualys SSL Labs test with a grade of A or better?

    Grade A-

    ssllabs.com

  • No

    Security headers Weight 1 of 3

    Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?

    Grade C (50/100+)

    developer.mozilla.org

  • Not tested yet

    Modern web standards Weight 1 of 3

    Does the website score 90% or higher on the Internet.nl website test?

    Not tested yet.

Other SMS and voice APIs

All 12 SMS and voice APIs