SMS and voice APIs
Plivo privacy rating
Cloud communications platform with APIs for SMS, MMS, WhatsApp, voice calls and phone number verification.
Summary
Plivo scores 33 out of 100 (grade F) on the SMS and voice APIs criteria. It meets 2 of 10 criteria: TLS configuration and message content deleted or redacted. It partly meets no ads or data sales and security headers. It does not meet open source and no trackers or telemetry. Still needing evidence: independent audit, transparency report, tells users about requests and EU data location. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A and Mozilla HTTP Observatory grade B.
Score 33 out of 100. How scoring works
Criteria
- No
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No
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The website loads Google Tag Manager, HubSpot and PostHog.
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Partial
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Funded by usage fees, but cookie and pixel data and encrypted email addresses are shared with advertisers for Plivo's own marketing.
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Unknown
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
Needs evidence. Add it
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Unknown
Transparency report Weight 2 of 3
Does the provider regularly publish how many government and legal requests it receives and how it responds?
Needs evidence. Add it
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Unknown
Tells users about requests Weight 1 of 3
Does the provider promise to tell users about requests for their data, unless a court forbids it?
Needs evidence. Add it
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Yes
Message content deleted or redacted Weight 3 of 3
Can the text of messages be kept from being stored after delivery?
Logging is on by default. The log parameter can turn off logging of message content, phone numbers or both for each message.
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Unknown
EU data location Weight 1 of 3
Can messages, call records and logs be processed and stored in the European Union?
Needs evidence. Add it
Automated tests
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Yes
TLS configuration Weight 2 of 3
Does the website pass the Qualys SSL Labs test with a grade of A or better?
Grade A
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Partial
Security headers Weight 1 of 3
Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
Grade B (70/100+)
-
Not tested yet
Modern web standards Weight 1 of 3
Does the website score 90% or higher on the Internet.nl website test?
Not tested yet.