{
  "slug": "plivo",
  "category": "communications-apis",
  "name": "Plivo",
  "description": "Cloud communications platform with APIs for SMS, MMS, WhatsApp, voice calls and phone number verification.",
  "website": "https://www.plivo.com",
  "license": null,
  "platforms": [],
  "jurisdiction": {
    "code": "US",
    "name": "United States",
    "eyes": "Five Eyes",
    "eu": false,
    "gdpr": false,
    "cloud_act": "provider"
  },
  "pick": false,
  "pick_reason": null,
  "disclosure": null,
  "grade": "F",
  "score": 33,
  "coverage": 70,
  "summary": "Plivo scores 33 out of 100 (grade F) on the SMS and voice APIs criteria. It meets 2 of 10 criteria: TLS configuration and message content deleted or redacted. It partly meets no ads or data sales and security headers. It does not meet open source and no trackers or telemetry. Still needing evidence: independent audit, transparency report, tells users about requests and EU data location. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A and Mozilla HTTP Observatory grade B.",
  "url": "https://privacyratings.com/communications-apis/plivo/",
  "markdown": "https://privacyratings.com/communications-apis/plivo/index.md",
  "answers": {
    "open_source": {
      "title": "Open source",
      "weight": 3,
      "answer": "no",
      "evidence": null,
      "note": "Closed source."
    },
    "no_trackers": {
      "title": "No trackers or telemetry",
      "weight": 3,
      "answer": "no",
      "evidence": null,
      "note": "The website loads Google Tag Manager, HubSpot and PostHog."
    },
    "no_ads": {
      "title": "No ads or data sales",
      "weight": 2,
      "answer": "partial",
      "evidence": "https://www.plivo.com/legal/privacy/",
      "note": "Funded by usage fees, but cookie and pixel data and encrypted email addresses are shared with advertisers for Plivo's own marketing."
    },
    "independent_audit": {
      "title": "Independent audit",
      "weight": 2,
      "answer": "unknown",
      "evidence": null,
      "note": null
    },
    "transparency_report": {
      "title": "Transparency report",
      "weight": 2,
      "answer": "unknown",
      "evidence": null,
      "note": null
    },
    "user_notice": {
      "title": "Tells users about requests",
      "weight": 1,
      "answer": "unknown",
      "evidence": null,
      "note": null
    },
    "tls": {
      "title": "TLS configuration",
      "weight": 2,
      "answer": "yes",
      "evidence": "https://www.ssllabs.com/ssltest/analyze.html?d=plivo.com&hideResults=on",
      "note": "Grade A"
    },
    "security_headers": {
      "title": "Security headers",
      "weight": 1,
      "answer": "partial",
      "evidence": "https://developer.mozilla.org/en-US/observatory/analyze?host=plivo.com",
      "note": "Grade B (70/100+)"
    },
    "web_standards": {
      "title": "Modern web standards",
      "weight": 1,
      "answer": "pending",
      "evidence": null,
      "note": "Not tested yet."
    },
    "content_retention": {
      "title": "Message content deleted or redacted",
      "weight": 3,
      "answer": "yes",
      "evidence": "https://www.plivo.com/docs/messaging/api/message/send-a-message",
      "note": "Logging is on by default. The log parameter can turn off logging of message content, phone numbers or both for each message."
    },
    "eu_data_location": {
      "title": "EU data location",
      "weight": 1,
      "answer": "unknown",
      "evidence": null,
      "note": null
    }
  },
  "tests": {
    "ssllabs": "A",
    "observatory": "B",
    "internetnl_web": null,
    "internetnl_mail": null,
    "trackers": [
      {
        "name": "Google Fonts",
        "host": "fonts.googleapis.com",
        "effect": "none"
      },
      {
        "name": "Google Tag Manager",
        "host": "www.googletagmanager.com",
        "effect": "no"
      },
      {
        "name": "HubSpot",
        "host": "js.hs-scripts.com",
        "effect": "no"
      },
      {
        "name": "PostHog",
        "host": "inline code",
        "effect": "no"
      }
    ],
    "tested_at": "2026-10-01T07:29:53.468Z"
  },
  "last_modified": "2026-10-01T07:44:20Z"
}