# ClickSend privacy rating

Business messaging service with APIs and a web app for SMS, MMS, voice messages, email and letters.

## Summary

ClickSend is not graded yet: 45% of its criteria have evidence, and 60% is needed. It partly meets TLS configuration. It does not meet open source, no trackers or telemetry and security headers. Still needing evidence: no ads or data sales, independent audit, transparency report, tells users about requests, message content deleted or redacted and EU data location. It is based in Australia: Five Eyes member; CLOUD Act data access agreement with the US. Automated tests: SSL Labs grade A- and Mozilla HTTP Observatory grade C.

- Website: https://www.clicksend.com
- Jurisdiction: Australia. Five Eyes member. CLOUD Act data access agreement with the US.
- Home page trackers: Google Fonts (not scored), Google Tag Manager, Trustpilot (not scored)
- Category: [SMS and voice APIs](https://privacyratings.com/communications-apis/)
- Grade: Not graded (45% evidence)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | No | Closed source. |  |
| No trackers or telemetry | No | The website loads Google Tag Manager and a Reddit advertising pixel. |  |
| No ads or data sales | Unknown |  |  |
| Independent audit | Unknown |  |  |
| Transparency report | Unknown |  |  |
| Tells users about requests | Unknown |  |  |
| TLS configuration | Partial | Grade A- | https://www.ssllabs.com/ssltest/analyze.html?d=clicksend.com&hideResults=on |
| Security headers | No | Grade C (50/100+) | https://developer.mozilla.org/en-US/observatory/analyze?host=clicksend.com |
| Modern web standards | Not tested yet | Not tested yet. |  |
| Message content deleted or redacted | Unknown |  |  |
| EU data location | Unknown |  |  |

Source: https://privacyratings.com/communications-apis/clicksend/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/communications-apis/clicksend.md