Infobip privacy rating

Summary

Infobip scores 15 out of 100 (grade F) on the SMS and voice APIs criteria. It partly meets TLS configuration, security headers and message content deleted or redacted. It does not meet open source and no trackers or telemetry. Still needing evidence: no ads or data sales, independent audit, transparency report, tells users about requests and EU data location. It is based in the United Kingdom: Five Eyes member; GDPR-style data protection law; CLOUD Act data access agreement with the US. Automated tests: SSL Labs grade A- and Mozilla HTTP Observatory grade B.

Score 15 out of 100. How scoring works

Criteria

• ✖No

  Open source ×3Weight 3 of 3

  Is all the source code needed to run the product public?

  Closed source.

• ✖No

  No trackers or telemetry ×3Weight 3 of 3

  Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?

  The website loads Google Tag Manager, Google Analytics, Amplitude, Microsoft Clarity, HubSpot, Demandbase and DoubleClick, LinkedIn, Reddit and Microsoft Advertising scripts.

• ?Unknown

  No ads or data sales ×2Weight 2 of 3

  Is the product funded without advertising, ad targeting or selling user data?

  Needs evidence. Add it

• ?Unknown

  Independent audit ×2Weight 2 of 3

  Has an independent security or privacy audit been published within the last three years?

  Needs evidence. Add it

• ?Unknown

  Transparency report ×2Weight 2 of 3

  Does the provider regularly publish how many government and legal requests it receives and how it responds?

  Needs evidence. Add it

• ?Unknown

  Tells users about requests ×1Weight 1 of 3

  Does the provider promise to tell users about requests for their data, unless a court forbids it?

  Needs evidence. Add it

• ◐Partial

  Message content deleted or redacted ×3Weight 3 of 3

  Can the text of messages be kept from being stored after delivery?

  Message content is kept for 3 months by default. A shorter retention period can be requested at no charge.

  infobip.com

• ?Unknown

  EU data location ×1Weight 1 of 3

  Can messages, call records and logs be processed and stored in the European Union?

  Needs evidence. Add it

Automated tests

• ◐Partial

  TLS configuration ×2Weight 2 of 3

  Does the website pass the Qualys SSL Labs test with a grade of A or better?

  Grade A-

  ssllabs.com

• ◐Partial

  Security headers ×1Weight 1 of 3

  Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?

  Grade B (70/100+)

  developer.mozilla.org

• …Not tested yet

  Modern web standards ×1Weight 1 of 3

  Does the website score 90% or higher on the Internet.nl website test?

  Not tested yet.