Dictation and transcription
Otter.ai privacy rating
Cloud AI meeting assistant that records and transcribes meetings and conversations, joins video calls as a bot or captures audio from its apps, and generates summaries and action items.
Summary
Otter.ai scores 24 out of 100 (grade F) on the dictation and transcription criteria. It meets 1 of 10 criteria: tells users about requests. It partly meets no ads or data sales, independent audit, transparency report and TLS configuration. It does not meet open source, no trackers or telemetry, security headers, runs on the device and no training on recordings. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A- and Mozilla HTTP Observatory grade D-.
Score 24 out of 100. How scoring works
Criteria
- No
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No
No trackers or telemetry Weight 3 of 3
Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
The policy lists Google Analytics, Amplitude and Facebook advertising cookies.
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Partial
No ads or data sales Weight 2 of 3
Is the product funded without advertising, ad targeting or selling user data?
Funded by subscriptions, but device and cookie data are shared with advertising partners to advertise Otter, which the policy says may count as a sale.
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Partial
Independent audit Weight 2 of 3
Has an independent security or privacy audit been published within the last three years?
A SOC 2 Type 2 report exists, but it is not public.
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Partial
Transparency report Weight 2 of 3
Does the provider regularly publish how many government and legal requests it receives and how it responds?
A data request policy is published, with no request counts.
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Yes
Tells users about requests Weight 1 of 3
Does the provider promise to tell users about requests for their data, unless a court forbids it?
The policy promises to notify the customer before disclosure unless legally prohibited, and afterward when a gag order expires.
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No
Runs on the device Weight 3 of 3
Is speech converted to text on the device, without sending audio to a server?
Audio is processed on Otter's servers.
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No
No training on recordings Weight 2 of 3
Are recordings and transcripts kept out of model training by default?
De-identified recordings and transcripts are used to train Otter's models automatically, with no opt-out described.
Automated tests
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Partial
TLS configuration Weight 2 of 3
Does the website pass the Qualys SSL Labs test with a grade of A or better?
Grade A-
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No
Security headers Weight 1 of 3
Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
Grade D- (25/100+)
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Not tested yet
Modern web standards Weight 1 of 3
Does the website score 90% or higher on the Internet.nl website test?
Not tested yet.