# Microsoft Bookings privacy rating

Appointment scheduling service included in Microsoft 365 business plans, with public booking pages, staff calendars, email and SMS reminders, and Teams meetings.

## Summary

Microsoft Bookings scores 41 out of 100 (grade D) on the scheduling criteria. It meets 3 of 8 criteria: transparency report, tells users about requests and TLS configuration. It partly meets independent audit and security headers. It does not meet open source, no trackers or telemetry and no ads or data sales. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade B+.

- Website: https://www.microsoft.com/en-us/microsoft-365/business/scheduling-and-booking-app
- Jurisdiction: United States. Five Eyes member. Subject to the US CLOUD Act.
- Platforms: Web
- Home page trackers: none found
- Category: [Scheduling](https://privacyratings.com/scheduling/)
- Also rated: [Outlook.com](https://privacyratings.com/email-providers/outlook-com/) (Email providers), [Microsoft Outlook](https://privacyratings.com/email-clients/microsoft-outlook/) (Email clients), [Microsoft Defender for Office 365](https://privacyratings.com/spam-filters/microsoft-defender-for-office-365/) (Spam and virus filtering), [Microsoft Exchange Server](https://privacyratings.com/mail-server-software/microsoft-exchange-server/) (Mail server software), [Microsoft Edge](https://privacyratings.com/browsers/microsoft-edge/) (Browsers), [Bing](https://privacyratings.com/search-engines/bing/) (Search engines), [Microsoft Authenticator](https://privacyratings.com/two-factor-authentication/microsoft-authenticator/) (Two-factor authentication), [BitLocker](https://privacyratings.com/file-encryption/bitlocker/) (File encryption), [SDelete](https://privacyratings.com/data-erasers/sdelete/) (Data erasers), [Microsoft Defender Antivirus](https://privacyratings.com/anti-malware/microsoft-defender-antivirus/) (Anti-malware), [Microsoft Teams](https://privacyratings.com/team-chat/microsoft-teams/) (Team chat), [Microsoft Azure](https://privacyratings.com/server-hosting/microsoft-azure/) (Server hosting), [Microsoft SwiftKey](https://privacyratings.com/keyboards/microsoft-swiftkey/) (Mobile keyboards), [Windows 11](https://privacyratings.com/desktop-operating-systems/windows-11/) (Desktop operating systems), [Media Creation Tool](https://privacyratings.com/os-installers/media-creation-tool/) (OS downloaders and bootable USB tools), [PowerToys Command Palette](https://privacyratings.com/launchers/powertoys-command-palette/) (App launchers), [Windows Clipboard History](https://privacyratings.com/clipboard-managers/windows-clipboard-history/) (Clipboard managers), [SigCheck](https://privacyratings.com/windows-hardening/sigcheck/) (Windows hardening), [Hyper-V](https://privacyratings.com/virtual-machines/hyper-v/) (Virtual machines), [Microsoft OneNote](https://privacyratings.com/notes/microsoft-onenote/) (Notes), [Microsoft Visio](https://privacyratings.com/diagrams/microsoft-visio/) (Diagrams and whiteboards), [Outlook Calendar](https://privacyratings.com/calendars/outlook-calendar/) (Calendars), [Microsoft To Do](https://privacyratings.com/task-management/microsoft-to-do/) (Task management), [Microsoft 365](https://privacyratings.com/office-suites/microsoft-365/) (Office suites), [Snipping Tool](https://privacyratings.com/screen-recording/snipping-tool/) (Screenshots and screen recording), [Xbox Game Bar](https://privacyratings.com/screen-recording/xbox-game-bar/) (Screenshots and screen recording), [Microsoft Forms](https://privacyratings.com/forms/microsoft-forms/) (Forms and surveys), [Microsoft Translator](https://privacyratings.com/translation/microsoft-translator/) (Translation), [Windows Voice Typing](https://privacyratings.com/speech-to-text/windows-voice-typing/) (Dictation and transcription), [Microsoft Copilot](https://privacyratings.com/ai-assistants/microsoft-copilot/) (AI assistants), [Microsoft OneDrive](https://privacyratings.com/cloud-storage/microsoft-onedrive/) (Encrypted cloud storage), [Visual Studio Code](https://privacyratings.com/code-editors/visual-studio-code/) (Code editors), [Windows Terminal](https://privacyratings.com/terminals/windows-terminal/) (Terminals), [.NET MAUI](https://privacyratings.com/app-frameworks/net-maui/) (Cross-platform app frameworks), [ASP.NET Core](https://privacyratings.com/dotnet-frameworks/asp-net-core/) (.NET web frameworks), [Blazor](https://privacyratings.com/dotnet-frameworks/blazor/) (.NET web frameworks), [Microsoft Clarity](https://privacyratings.com/web-analytics/microsoft-clarity/) (Website analytics)
- Grade: D (41/100)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | No | Closed source. |  |
| No trackers or telemetry | No | Microsoft collects usage and diagnostic data, and its websites use analytics and advertising cookies. | https://www.microsoft.com/en-us/privacy/privacystatement |
| No ads or data sales | No | Bookings shows no ads, but Microsoft uses data about users of its services and websites for personalized advertising. | https://www.microsoft.com/en-us/privacy/privacystatement#mainadvertisingmodule |
| Independent audit | Partial | Bookings is part of Office 365, which is in scope of Microsoft's SOC 2 Type 2 audits. The full reports are only available through the Service Trust Portal after sign-in. | https://learn.microsoft.com/en-us/compliance/regulatory/offering-soc-2 |
| Transparency report | Yes | Publishes counts of government requests for customer data twice a year. | https://www.microsoft.com/en-us/corporate-responsibility/reports/government-requests/customer-data |
| Tells users about requests | Yes | Microsoft gives prior notice to enterprise customers whose data is requested, except where prohibited by law. | https://www.microsoft.com/en-us/corporate-responsibility/reports/government-requests/customer-data |
| TLS configuration | Yes | Grade A+ | https://www.ssllabs.com/ssltest/analyze.html?d=bookings.cloud.microsoft&hideResults=on |
| Security headers | Partial | Grade B+ (80/100+) | https://developer.mozilla.org/en-US/observatory/analyze?host=bookings.cloud.microsoft |
| Modern web standards | Not tested yet | Not tested yet. |  |

Source: https://privacyratings.com/scheduling/microsoft-bookings/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/scheduling/microsoft-bookings.md