# Titan privacy rating

Business email service for custom domains, sold through hosting and domain providers rather than directly. Includes webmail, mobile apps and a free plan with fewer features.

## Summary

Titan scores 31 out of 100 (grade F) on the email providers criteria. It meets 5 of 19 criteria: no ads or data sales, TLS configuration, open protocols, custom domains and POP3 support. It partly meets transparency report, security headers, IMAP support and SMTP submission. It does not meet open source, no trackers or telemetry, independent audit, tells users about requests, end-to-end encryption, encrypted mailbox storage, sign up without personal data, mail transport security, Sender Rewriting Scheme and ARC sealing. It is based in the Cayman Islands: Not in the Five, Nine or Fourteen Eyes. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade B.

- Website: https://titan.email
- Jurisdiction: Cayman Islands. Not in the Five, Nine or Fourteen Eyes.
- Home page trackers: Google Tag Manager, HubSpot, WordPress.com Stats
- Category: [Email providers](https://privacyratings.com/email-providers/)
- Grade: F (31/100)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | No | Closed source. |  |
| No trackers or telemetry | No | The website loads Google Tag Manager, and the privacy policy allows third-party cookies to track visitor behavior. | https://support.titan.email/hc/en-us/articles/360038535773-Titan-Privacy-Policy |
| No ads or data sales | Yes | Funded by paid plans sold through partners. The privacy policy states cookie data is not sold or shared with third parties. | https://support.titan.email/hc/en-us/articles/360038535773-Titan-Privacy-Policy |
| Independent audit | No | No independent audit is published. |  |
| Transparency report | Partial | Publishes a policy for legal requests, but no request counts. | https://support.titan.email/hc/en-us/articles/52034516413977-Submit-a-Legal-Request |
| Tells users about requests | No | No published policy on notifying users about data requests. |  |
| TLS configuration | Yes | Grade A+ | https://www.ssllabs.com/ssltest/analyze.html?d=app.titan.email&hideResults=on |
| Security headers | Partial | Grade B (75/100+) | https://developer.mozilla.org/en-US/observatory/analyze?host=app.titan.email |
| Modern web standards | Not tested yet | Not tested yet. |  |
| End-to-end encryption | No | Not supported. |  |
| Encrypted mailbox storage | No | Encryption at rest for stored mail is not documented beyond a general claim that messages are encrypted. |  |
| Open protocols | Yes | IMAP, POP3 and SMTP work with other apps once third-party access is turned on in settings. | https://support.titan.email/hc/en-us/articles/900000215446-Configure-Titan-on-other-apps-using-IMAP-POP |
| Custom domains | Yes | The service is built for custom domains and is sold through domain and hosting partners. | https://support.titan.email/hc/en-us/articles/26786062519321-Titan-Email-Pricing |
| Sign up without personal data | No | Titan is only sold through partner providers, which require an account with personal contact details. | https://support.titan.email/hc/en-us/articles/26786062519321-Titan-Email-Pricing |
| Email security standards | Not tested yet | Not tested yet. |  |
| IMAP support | Partial | imap.titan.email:993 (implicit TLS). IMAP4rev1 advertised, no IDLE before login. |  |
| POP3 support | Yes | pop.titan.email:995 (implicit TLS). CAPA: CAPA, USER, UIDL, TOP, RESP-CODES, LOGIN-DELAY, EXPIRE, SASL. |  |
| SMTP submission | Partial | smtp.titan.email:465 (implicit TLS). Missing: SMTPUTF8. |  |
| Mail transport security | No | Passes: SPF, DMARC reject. Missing: MTA-STS missing, TLS-RPT, DNSSEC, DANE none. |  |
| Sender Rewriting Scheme | No | No published documentation on SRS for forwarded mail. |  |
| ARC sealing | No | No published documentation on ARC signing or validation. |  |

Source: https://privacyratings.com/email-providers/titan/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/email-providers/titan.md