# SignWell privacy rating

Electronic signature service from Docsketch, LLC in the United States, for sending and signing documents, with templates and an API.

## Summary

SignWell scores 25 out of 100 (grade F) on the electronic signatures criteria. It meets 1 of 8 criteria: TLS configuration. It partly meets no ads or data sales and independent audit. It does not meet open source, no trackers or telemetry, transparency report, tells users about requests and security headers. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade F.

- Website: https://www.signwell.com
- Jurisdiction: United States. Five Eyes member. Subject to the US CLOUD Act.
- Platforms: Web
- Home page trackers: Cloudflare Web Analytics (cookieless analytics), Crazy Egg, Fathom (cookieless analytics), Google Analytics, Google Tag Manager, Hotjar, HubSpot, Meta Pixel
- Category: [Electronic signatures](https://privacyratings.com/e-signatures/)
- Grade: F (25/100)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | No | Closed source. |  |
| No trackers or telemetry | No | The privacy policy names Google Analytics, Amplitude and Google and Facebook remarketing, and the website loads Hotjar and HubSpot. | https://www.signwell.com/privacy/ |
| No ads or data sales | Partial | Funded by paid plans with no ads in the product, but conversion data and hashed identifiers are shared with advertising platforms for remarketing and custom audiences. | https://www.signwell.com/privacy/ |
| Independent audit | Partial | States SOC 2 Type II compliance. The report is available on request. | https://www.signwell.com/security/ |
| Transparency report | No | No transparency report or government request policy is published. |  |
| Tells users about requests | No | No published policy on notifying users about data requests. |  |
| TLS configuration | Yes | Grade A+ | https://www.ssllabs.com/ssltest/analyze.html?d=www.signwell.com&hideResults=on |
| Security headers | No | Grade F (10/100+) | https://developer.mozilla.org/en-US/observatory/analyze?host=www.signwell.com |
| Modern web standards | Not tested yet | Not tested yet. |  |

Source: https://privacyratings.com/e-signatures/signwell/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/e-signatures/signwell.md