# Mural privacy rating

An online visual collaboration whiteboard for workshops, brainstorming, diagrams and planning, with templates, facilitation tools and AI features, plus desktop and mobile apps.

## Summary

Mural scores 34 out of 100 (grade F) on the diagrams and whiteboards criteria. It meets 2 of 8 criteria: tells users about requests and TLS configuration. It partly meets no ads or data sales, independent audit and security headers. It does not meet open source, no trackers or telemetry and transparency report. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A+ and Mozilla HTTP Observatory grade B+.

- Website: https://www.mural.co
- Jurisdiction: United States. Five Eyes member. Subject to the US CLOUD Act.
- Platforms: Web, Windows, macOS, Android, iOS
- Home page trackers: Optimizely, Segment
- Category: [Diagrams and whiteboards](https://privacyratings.com/diagrams/)
- Grade: F (34/100)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | No | Closed source. |  |
| No trackers or telemetry | No | The website loads Segment, Optimizely and other third-party scripts, and the privacy statement lists Amplitude and Segment for product analytics. | https://www.mural.co/terms/privacy-statement |
| No ads or data sales | Partial | Sold by subscription with a free plan, but the California privacy notice says its online advertising and analytics providers may amount to a sale or sharing of online identifiers. | https://www.mural.co/terms/california-privacy |
| Independent audit | Partial | A SOC 3 summary report is public. The full SOC 2 Type 2 report is only provided to customers on request. | https://cdn.prod.website-files.com/62e11362da2667ac3d0e6ed5/683d9416606f12e85948b26a_Mural%20-%20SOC%203%20Report%2003-31-25.pdf |
| Transparency report | No | No transparency report or government request policy is published. |  |
| Tells users about requests | Yes | The terms of service require advance notice to the customer before confidential information is disclosed to a court or government agency. | https://www.mural.co/terms/terms-of-service |
| TLS configuration | Yes | Grade A+ | https://www.ssllabs.com/ssltest/analyze.html?d=app.mural.co&hideResults=on |
| Security headers | Partial | Grade B+ (80/100+) | https://developer.mozilla.org/en-US/observatory/analyze?host=app.mural.co |
| Modern web standards | Not tested yet | Not tested yet. |  |

Source: https://privacyratings.com/diagrams/mural/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/diagrams/mural.md