# Customer support and live chat privacy ratings

Help desks, ticketing and website live chat.

| Name | Grade | Jurisdiction | Description |
| --- | --- | --- | --- |
| [Zammad](https://privacyratings.com/customer-support/zammad/) | C (65/100) | Germany (Fourteen Eyes) | Open source help desk and ticketing system that brings email, chat, phone, forms and social media into one web interface. It can be self-hosted, and Zammad GmbH in Germany also offers hosted instances. |
| [Chatwoot](https://privacyratings.com/customer-support/chatwoot/) | D (53/100) | United States (Five Eyes) | Open source customer support platform with a shared inbox for website chat, email, social media and messaging apps, plus a help center and automations. It can be self-hosted or used through Chatwoot Cloud. |
| [FreeScout](https://privacyratings.com/customer-support/freescout/) | D (50/100) | Unknown | Self-hosted help desk and shared mailbox written in PHP, with ticketing, customer profiles and optional modules for chat, knowledge base, workflows and more. |
| [Intercom](https://privacyratings.com/customer-support/intercom/) | D (41/100) | United States (Five Eyes) | Customer service platform with a shared inbox, in-app and website chat messenger, help center, ticketing and the Fin AI agent for answering customer questions. |
| [Zendesk](https://privacyratings.com/customer-support/zendesk/) | D (41/100) | United States (Five Eyes) | Customer service platform with a shared ticket inbox, live chat, help center, voice support and AI agents for handling customer conversations across channels. |
| [Freshdesk](https://privacyratings.com/customer-support/freshdesk/) | F (28/100) | United States (Five Eyes) | Help desk software from Freshworks with ticketing across email, chat, phone and social channels, a knowledge base, automations and AI assistants. |
| [Help Scout](https://privacyratings.com/customer-support/help-scout/) | F (19/100) | United States (Five Eyes) | Customer support platform with a shared email inbox, live chat widget, knowledge base and customer profiles, run by Help Scout PBC in the United States. |

## Criteria

- **Open source** (weight 3): Is all the source code needed to run the product public?
- **No trackers or telemetry** (weight 3): Are the website and apps free of third-party trackers, with any analytics anonymous and any telemetry off by default?
- **No ads or data sales** (weight 2): Is the product funded without advertising, ad targeting or selling user data?
- **Independent audit** (weight 2): Has an independent security or privacy audit been published within the last three years?
- **Transparency report** (weight 2): Does the provider regularly publish how many government and legal requests it receives and how it responds?
- **Tells users about requests** (weight 1): Does the provider promise to tell users about requests for their data, unless a court forbids it?
- **TLS configuration** (weight 2, automated): Does the website pass the Qualys SSL Labs test with a grade of A or better?
- **Security headers** (weight 1, automated): Does the website pass the Mozilla HTTP Observatory test with a grade of A or better?
- **Modern web standards** (weight 1, automated): Does the website score 90% or higher on the Internet.nl website test?

Source: https://privacyratings.com/customer-support/