# Telnyx privacy rating

Communications platform with APIs for SMS, MMS, voice calls, SIP trunking and phone number verification.

## Summary

Telnyx scores 25 out of 100 (grade F) on the SMS and voice APIs criteria. It meets 1 of 10 criteria: message content deleted or redacted. It partly meets no ads or data sales and TLS configuration. It does not meet open source, no trackers or telemetry and security headers. Still needing evidence: independent audit, transparency report, tells users about requests and EU data location. It is based in the United States: Five Eyes member; subject to the US CLOUD Act. Automated tests: SSL Labs grade A- and Mozilla HTTP Observatory grade C+.

- Website: https://telnyx.com
- Jurisdiction: United States. Five Eyes member. Subject to the US CLOUD Act.
- Home page trackers: Cloudflare Web Analytics (cookieless analytics), Google Tag Manager, OneTrust (not scored)
- Category: [SMS and voice APIs](https://privacyratings.com/communications-apis/)
- Grade: F (25/100)

## Criteria

| Criterion | Answer | Note | Evidence |
| --- | --- | --- | --- |
| Open source | No | Closed source. |  |
| No trackers or telemetry | No | The website loads Google Tag Manager and Marketo. |  |
| No ads or data sales | Partial | Funded by usage fees and states information is not sold for advertising, but personal data is used for Telnyx's own marketing through Google Ads. | https://telnyx.com/privacy-policy |
| Independent audit | Unknown |  |  |
| Transparency report | Unknown |  |  |
| Tells users about requests | Unknown |  |  |
| TLS configuration | Partial | Grade A- | https://www.ssllabs.com/ssltest/analyze.html?d=telnyx.com&hideResults=on |
| Security headers | No | Grade C+ (60/100+) | https://developer.mozilla.org/en-US/observatory/analyze?host=telnyx.com |
| Modern web standards | Not tested yet | Not tested yet. |  |
| Message content deleted or redacted | Yes | Redaction of message text, media and counterparty numbers can be turned on for each messaging profile. | https://developers.telnyx.com/api-reference/profiles/update-a-messaging-profile |
| EU data location | Unknown |  |  |

Source: https://privacyratings.com/communications-apis/telnyx/
Edit: https://github.com/privacyratings/privacyratings.com/edit/main/ratings/communications-apis/telnyx.md