{
  "slug": "zoom",
  "category": "video-calls",
  "name": "Zoom",
  "description": "Video meeting platform with desktop, mobile and browser apps, screen sharing, chat, recording and webinars.",
  "website": "https://www.zoom.com",
  "license": null,
  "platforms": [
    "windows",
    "macos",
    "linux",
    "android",
    "ios",
    "web"
  ],
  "jurisdiction": {
    "code": "US",
    "name": "United States",
    "eyes": "Five Eyes",
    "eu": false,
    "gdpr": false,
    "cloud_act": "provider"
  },
  "pick": false,
  "pick_reason": null,
  "disclosure": null,
  "grade": "F",
  "score": 23,
  "coverage": 100,
  "summary": "Zoom scores 23 out of 100 (grade F) on the video calls criteria. It partly meets independent audit, end-to-end encrypted, join without an account and self-hostable. It does not meet open source, no trackers or telemetry and no ads or data sales. It is based in the United States: Five Eyes member; subject to the US CLOUD Act.",
  "url": "https://privacyratings.com/video-calls/zoom/",
  "markdown": "https://privacyratings.com/video-calls/zoom/index.md",
  "answers": {
    "open_source": {
      "title": "Open source",
      "weight": 3,
      "answer": "no",
      "evidence": null,
      "note": "Closed source."
    },
    "no_trackers": {
      "title": "No trackers or telemetry",
      "weight": 3,
      "answer": "no",
      "evidence": "https://www.zoom.com/en/trust/privacy/privacy-statement/",
      "note": "The privacy statement describes third-party advertising and analytics cookies shared with marketing partners."
    },
    "no_ads": {
      "title": "No ads or data sales",
      "weight": 2,
      "answer": "no",
      "evidence": "https://www.zoom.com/en/trust/privacy/privacy-statement/",
      "note": "The privacy statement allows targeted advertising through third-party partners and sales of business contact data through one product."
    },
    "independent_audit": {
      "title": "Independent audit",
      "weight": 2,
      "answer": "partial",
      "evidence": "https://www.zoom.com/en/trust/legal-compliance/",
      "note": "Zoom lists SOC 2 Type 2, ISO 27001 and FedRAMP audits, but the reports are not public."
    },
    "transparency_report": {
      "title": "Transparency report",
      "weight": 2,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "user_notice": {
      "title": "Tells users about requests",
      "weight": 1,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "tls": {
      "title": "TLS configuration",
      "weight": 2,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "security_headers": {
      "title": "Security headers",
      "weight": 1,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "web_standards": {
      "title": "Modern web standards",
      "weight": 1,
      "answer": "n/a",
      "evidence": null,
      "note": "Only applies to hosted services with a website to test."
    },
    "e2ee": {
      "title": "End-to-end encrypted",
      "weight": 3,
      "answer": "partial",
      "evidence": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065408",
      "note": "End-to-end encryption is optional, off by default and disables features such as cloud recording and the web client."
    },
    "no_account_needed": {
      "title": "Join without an account",
      "weight": 1,
      "answer": "partial",
      "evidence": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060732",
      "note": "Participants can join without an account; hosts need a Zoom account."
    },
    "self_hostable": {
      "title": "Self-hostable",
      "weight": 1,
      "answer": "partial",
      "evidence": "https://www.zoom.com/en/products/zoom-node/",
      "note": "Zoom Node can keep meeting media on customer servers, but it is managed from and depends on the Zoom cloud."
    }
  },
  "tests": {
    "ssllabs": null,
    "observatory": null,
    "internetnl_web": null,
    "internetnl_mail": null,
    "trackers": [
      {
        "name": "Google Tag Manager",
        "host": "www.googletagmanager.com",
        "effect": "no"
      },
      {
        "name": "OneTrust",
        "host": "cdn.cookielaw.org",
        "effect": "none"
      },
      {
        "name": "Optimizely",
        "host": "cdn.optimizely.com",
        "effect": "no"
      }
    ],
    "tested_at": "2026-10-01T06:38:23.726Z"
  },
  "last_modified": "2026-10-01T06:56:31Z"
}