{
  "slug": "smtp-com",
  "category": "email-sending",
  "name": "SMTP.com",
  "description": "Email relay and API service from Ziff Davis for transactional and marketing email, with dedicated IP addresses and delivery reports.",
  "website": "https://www.smtp.com",
  "license": null,
  "platforms": [
    "web"
  ],
  "jurisdiction": {
    "code": "CA",
    "name": "Canada",
    "eyes": "Five Eyes",
    "eu": false,
    "gdpr": false,
    "cloud_act": null
  },
  "pick": false,
  "pick_reason": null,
  "disclosure": null,
  "grade": null,
  "score": 8,
  "coverage": 58,
  "summary": "SMTP.com is not graded yet: 58% of its criteria have evidence, and 60% is needed. It meets 1 of 12 criteria: TLS configuration. It does not meet open source, no trackers or telemetry, no ads or data sales, transparency report, tells users about requests and security headers. Still needing evidence: independent audit, message content deleted after delivery, open and click tracking off by default, encrypted delivery can be enforced and EU data location. It is based in Canada: Five Eyes member. Automated tests: SSL Labs grade A and Mozilla HTTP Observatory grade F.",
  "url": "https://privacyratings.com/email-sending/smtp-com/",
  "markdown": "https://privacyratings.com/email-sending/smtp-com/index.md",
  "answers": {
    "open_source": {
      "title": "Open source",
      "weight": 3,
      "answer": "no",
      "evidence": null,
      "note": "Closed source."
    },
    "no_trackers": {
      "title": "No trackers or telemetry",
      "weight": 3,
      "answer": "no",
      "evidence": "https://www.smtp.com/policies/privacy-policy/",
      "note": "The privacy policy covers third-party cookies for analytics and interest-based ads, and the website loads Google Tag Manager and VWO."
    },
    "no_ads": {
      "title": "No ads or data sales",
      "weight": 2,
      "answer": "no",
      "evidence": "https://www.smtp.com/policies/privacy-policy/",
      "note": "The privacy policy states personal data may be sold to customers of Ziff Davis businesses and sold or shared for targeted ads."
    },
    "independent_audit": {
      "title": "Independent audit",
      "weight": 2,
      "answer": "unknown",
      "evidence": null,
      "note": null
    },
    "transparency_report": {
      "title": "Transparency report",
      "weight": 2,
      "answer": "no",
      "evidence": "https://www.smtp.com/policies/terms-and-conditions/",
      "note": "No transparency report or government request policy is published. The terms only reserve the right to disclose information in response to legal process or governmental requests."
    },
    "user_notice": {
      "title": "Tells users about requests",
      "weight": 1,
      "answer": "no",
      "evidence": null,
      "note": "No published policy on notifying users about data requests."
    },
    "tls": {
      "title": "TLS configuration",
      "weight": 2,
      "answer": "yes",
      "evidence": "https://www.ssllabs.com/ssltest/analyze.html?d=smtp.com&hideResults=on",
      "note": "Grade A"
    },
    "security_headers": {
      "title": "Security headers",
      "weight": 1,
      "answer": "no",
      "evidence": "https://developer.mozilla.org/en-US/observatory/analyze?host=smtp.com",
      "note": "Grade F (0/100+)"
    },
    "web_standards": {
      "title": "Modern web standards",
      "weight": 1,
      "answer": "pending",
      "evidence": null,
      "note": "Not tested yet."
    },
    "content_retention": {
      "title": "Message content deleted after delivery",
      "weight": 3,
      "answer": "unknown",
      "evidence": null,
      "note": null
    },
    "tracking_off_by_default": {
      "title": "Open and click tracking off by default",
      "weight": 2,
      "answer": "unknown",
      "evidence": null,
      "note": null
    },
    "enforced_tls": {
      "title": "Encrypted delivery can be enforced",
      "weight": 2,
      "answer": "unknown",
      "evidence": null,
      "note": null
    },
    "eu_data_location": {
      "title": "EU data location",
      "weight": 1,
      "answer": "unknown",
      "evidence": null,
      "note": null
    }
  },
  "tests": {
    "ssllabs": "A",
    "observatory": "F",
    "internetnl_web": null,
    "internetnl_mail": null,
    "trackers": [
      {
        "name": "Google Tag Manager",
        "host": "www.googletagmanager.com",
        "effect": "no"
      },
      {
        "name": "OneTrust",
        "host": "privacyportal.onetrust.com",
        "effect": "none"
      },
      {
        "name": "VWO",
        "host": "dev.visualwebsiteoptimizer.com",
        "effect": "no"
      }
    ],
    "tested_at": "2026-10-03T09:57:05.409Z"
  },
  "last_modified": "2026-10-03T10:27:12Z"
}