# Private and open-source alternatives to Zendesk

1. [Zammad](https://privacyratings.com/customer-support/zammad/): C (65/100). Open source help desk and ticketing system that brings email, chat, phone, forms and social media into one web interface. It can be self-hosted, and Zammad GmbH in Germany also offers hosted instances.
2. [Chatwoot](https://privacyratings.com/customer-support/chatwoot/): D (53/100). Open source customer support platform with a shared inbox for website chat, email, social media and messaging apps, plus a help center and automations. It can be self-hosted or used through Chatwoot Cloud.
3. [FreeScout](https://privacyratings.com/customer-support/freescout/): D (50/100). Self-hosted help desk and shared mailbox written in PHP, with ticketing, customer profiles and optional modules for chat, knowledge base, workflows and more.
4. [Freshdesk](https://privacyratings.com/customer-support/freshdesk/): F (28/100). Help desk software from Freshworks with ticketing across email, chat, phone and social channels, a knowledge base, automations and AI assistants.
5. [Help Scout](https://privacyratings.com/customer-support/help-scout/): F (19/100). Customer support platform with a shared email inbox, live chat widget, knowledge base and customer profiles, run by Help Scout PBC in the United States.

Source: https://privacyratings.com/alternatives/zendesk/